Shipping Policy

We deliver your pieces with care and precision. Below you will find our shipping terms designed to reflect the quality and service of our brand.

Free Shipping

Enjoy complimentary shipping on all orders to Canadian addresses when your cart total reaches CAD $99 before tax and shipping. Orders under this threshold will incur a flat shipping fee to be calculated at checkout.

Order Processing & Dispatch

Your order is processed within 1–3 business days (excluding weekends and public holidays). Once your order has shipped, you will receive a confirmation email containing your tracking number.

Delivery Timeframes

Estimated delivery times (once dispatched):

• Canada: 5–8 business days
• United States: 5–8 business days
• Other international destinations: 5–10 business days

These estimates exclude processing time and may vary based on your location and carrier disruptions.

Tracking

Once your order ships, you’ll receive a tracking number. Please allow 1–3 business days for tracking information to appear after dispatch.

Customs, Duties & Taxes

For orders shipped outside Canada, duties and taxes may apply upon delivery based on your country’s import regulations. These charges are outside our control.

Lost or Delayed Shipments

If your package is delayed significantly or appears lost, please contact us at info@cotemuse.com with your order number. We will assist in locating the shipment or issuing a replacement where applicable.

If you have questions about shipping or your order status, please reach out to our customer care team at info@cotemuse.com.