F.A.Q. / Help Center
Hi, how can we help?
Orders & Delivery
How do I track my order?
You’ll receive a tracking email as soon as your order is dispatched. Tracking may take 1–3 business days to update.
Do you offer free shipping?
Yes — we offer free shipping on all orders above 99$ (CAD).
Do you ship worldwide? What are the delivery times?
We ship to most countries. Typical delivery windows:
• Canada & U.S. 5–8 business days
• Europe & U.K. 5–10 business days
• Australia & Rest of World 6–10 business days
• Canada & U.S. 5–8 business days
• Europe & U.K. 5–10 business days
• Australia & Rest of World 6–10 business days
Can I cancel or edit my order?
Changes/cancellations are possible within 12 hours of purchase. After that, your order may already be processing.
Returns & Refunds
What’s your return policy?
Returns accepted within 14 days of delivery on unworn, unwashed items with tags attached. Refunds are issued to the original payment method after inspection.
How do I start a return?
Contact Customer Care with your order number and reason for return. We’ll share the return address and steps.
When will I get my refund?
Once your return is received and approved, refunds are processed within 3–5 business days. Your bank may take additional time to post the credit.
Payments & Promotions
How do I apply promo or discount codes?
Enter your code at checkout before completing payment. Only one code can be used per order unless stated otherwise.
Which payment methods do you accept?
Major credit/debit cards, Apple Pay and Google Pay. All transactions are encrypted and securely processed.
Product
How do your sizes fit?
Our garments fit true to size. See the size chart on each product page for exact measurements.
Care Guide for Dresses, Tops & Apparel
Hand wash cold or machine wash delicate inside-out; lay flat to dry. Avoid bleach and high heat. Check each product page for fabric-specific guidance.